Management Resources for Community Associations
MHA/CIC Midwest is a membership organization that provides education and resources to managers and board members of owner-occupied multi housing (townhomes, condominiums, cooperatives, and homeowner associations). To learn more about membership, and to join, please visit the membership page.

Customer Service

The following articles appeared in CIC Midwest News. They may be reprinted in your community association newsletter or circulated to your homeowners with the author's name on the article, and the following acknowledgement: "Reprinted with permission from CIC Midwest/Minnesota Multi Housing Association. For more information, go to www.CICMidwest.com"

Dealing with Difficult People, Summer 2005, pg. 19

Homeowner Satisfaction: Do You Have a Customer-Focused Board and Management Team? Spring 2005, cover

Managing Difficult People with Success, Steve Hoogenakker, Taylor Made Landscape, Fall 2007, pg. 19

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