Event date: 6/9/2021 8:45 AM - 11:30 AM Export event
MHA Professional Education
/ Categories: Education

De-Escalation Connecting in a Crisis:

Quickly establish connection and empathy in a crisis to calm the situation

In Partnership with and Presented by: People Inc.

De-escalating a crisis is a very difficult skill set and starts with the helper calming themselves and maintaining their composure as they move toward the situation. Fear elicits a threat response in both the upset person and the one trying to help. This means that without specific strategies it is common for the worker to worsen the situation as they simply react to the “noise” of the situation. This class examines how the brain reacts to crises and what verbal and nonverbal communication is helpful in guiding the other person quickly back to their “thinking brain” so that both parties can collaborate on what to do next.

Learning Objectives:

  • Distinguish de-escalation from problem solving
  • Develop a paradigm for understanding the de-escalation process
  • Improve the key elements of nonverbal communication
  • Remove reactive verbal responses that escalate situations
  • Use a reflective verbal toolbox in place of reacting
  • Set reasonable limits without issuing threats
Start Date/Time: June 09, 2021 - 8:45 - 11:30 a.m.
  Course will start promptly on the hour, first 15-minutes are to ensure folks are settled in and connected to the webinar platform.
Registration Fee: $49/Members,     $59/Non-members
  All registrations received within 24 hours prior to course start will be charged an additional $10 late registration fee.
Location: Zoom
CEUs: 2.5 CRM, CRMT, CCAM, and COM Available   
PLEASE NOTE: If you use the call in option only for this webinar, your attendance will not be tracked for credits (RE CEUs, CRM, CRMT, etc.)
Cancellation Policy: View MHA's full cancellation policy at www.mmha.com/EDUCATION




Minnesota Multi Housing Association (MHA) wants to share our great events and educational seminars via print, online and video-based publications. To do this, MHA regularly takes photographs at events and seminars. When you register and attend an event or seminar:

  • You agree to release and hold harmless MHA from any reasonable expectation of privacy or confidentiality associated with images.
  • You acknowledge that you will not receive rights of ownership or financial compensation of any type associated with the taking or publication of these photographs or participation in company marketing materials or other MHA publications.
  • Finally, you release MHA from liability for any claims in connection with your participation.

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Turnover is one of the most difficult realities in property management. Whether that turnover comes from residents or staff, getting ‘notice’ means more work, time and energy –things that are already in short supply.  The goal in managing a successful community is to retain good residents and staff as you deal with those who make your job more difficult.

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Registration Policy

  • All registration forms require an individual email for each registrant. Individual emails are needed to send important updates and notify registrants of any changes to the course location, time, instructor, etc. Any registration sent without an individual email will not be processed and will be delayed until email is received.
  • All registrations received within 24 hours prior to course start will be charged an additional $10 late registration fee. This policy does not apply to Conferences which have their own late registration policy outlined in their respective brochures.

Cancellation Policy

  • Cancellations must be received at least 24-hours in advance of the class start time in order to receive a refund. Cancellations are accepted via phone call or email and will be time-stamped according to the time they were received by our system (voice mail or email).
  • Substitutions may be made up until the class begins at no charge.
  • Attendees who cancel after the 24- hour cut-off and/or who do not attend are liable for full fees and will not be entitled to any refund, without exception.
  • Please note: MHA typically does not cancel or postpone classes due to inclement weather. In the extremely unlikely event that a class was to be canceled or postponed, notification would be made via the MHA website: www.mmha.com or via direct email, if time allows.
  • Transfers to a future offering of the class after the 24-hour cut-off has passed are not allowed.  The attendee would need to re-register and pay a new fee for any future offering of the class.
  • These policies do not apply to designation programs or conference, each of which have their own cancellation policies outlined in their respective brochures. 

Minnesota Multi Housing Association prides itself on first-class events and professional development for our members. You can rely on our trustworthiness to do what is in the best interest of our members regarding upcoming events.

We are closely watching the Center for Disease Control (CDC) and Minnesota Department of Health (MDH) recommendations on events and large gatherings. We understand the investment our members and attendees make in attending and sponsoring our events and know the impact a cancellation has on your business goals. Your health and safety is our number one priority in any decisions we make at this time.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. By attending any MHA event, you voluntarily assume all risks related to exposure to COVID-19 and agree not to hold MHA or its officers, directors, employees, or volunteers liable for any illness or injury. While we are employing safety and sanitation procedures as recommended by the CDC and Minnesota Department of Health, where we bear responsibility, we cannot guarantee that any of these measures will completely protect you. You agree to accept all responsibility for the risk that you may contract COVID-19.

Additionally,  you agree to release and hold harmless MHA from any reasonable expectation of privacy or confidentiality associated with images that might be taken, printed or posted, and acknowledge that you will not receive rights of ownership or compensation associated with said images in any association media.