MHA Professional Education

Event date: 2/15/2024 9:00 AM - 11:00 AM Export event
MHA Professional Education
/ Categories: Education

De-Escalation: Connecting in a Crisis

Quickly establish connection and empathy in a crisis to calm the situation

In Partnership with and Presented by: Ray Young, People Inc.

De-escalating a crisis is a very difficult skill set and starts with the helper calming themselves and maintaining their composure as they move toward the situation. Fear elicits a threat response in both the upset person and the one trying to help. This means that without specific strategies it is common for the worker to worsen the situation as they simply react to the “noise” of the situation. This class examines how the brain reacts to crises and what verbal and nonverbal communication is helpful in guiding the other person quickly back to their “thinking brain” so that both parties can collaborate on what to do next.

Learning Objectives:

  • Distinguish de-escalation from problem solving
  • Develop a paradigm for understanding the de-escalation process
  • Improve the key elements of nonverbal communication
  • Remove reactive verbal responses that escalate situations
  • Use a reflective verbal toolbox in place of reacting
  • Set reasonable limits without issuing threats
 
Start Date/Time: February 15, 2024 | 9:00 - 11:00 a.m.  
   
Registration Fee: $69/Members,     $89/Non-members
   
Location: MHA | 7900 Xerxes Avenue S, Suite 170, Bloomington, MN 55431
   
CEUs:

2.0 CRM, CRMT, and COM Available   
2.0 Real Estate CEUs Available
   
Registration/Cancellation Policies: By registering for this course you agree to all registration and cancellation policies, including but not limited to, email, cancellation, photo and assumption of risk. View complete registration and cancellation policies at www.mmha.com/edu-policies.

 

      

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Registration Policy

  • All registration forms require an individual email for each registrant. Individual emails are needed to send important updates and notify registrants of any changes to the course location, time, instructor, etc. Any registration sent without an individual email will not be processed and will be delayed until email is received.
  • All registrations received within 24 hours prior to course start will be charged an additional $10 late registration fee. This policy does not apply to Conferences which have their own late registration policy outlined in their respective brochures.

Cancellation Policy

  • Cancellations must be received at least 24-hours in advance of the class start time in order to receive a refund. Cancellations are accepted via phone call or email and will be time-stamped according to the time they were received by our system (voice mail or email).
  • Substitutions may be made up until the class begins at no charge.
  • Attendees who cancel after the 24- hour cut-off and/or who do not attend are liable for full fees and will not be entitled to any refund, without exception.
  • Please note: MHA typically does not cancel or postpone classes due to inclement weather. In the extremely unlikely event that a class was to be canceled or postponed, notification would be made via the MHA website: www.mmha.com or via direct email, if time allows.
  • Transfers to a future offering of the class after the 24-hour cut-off has passed are not allowed.  The attendee would need to re-register and pay a new fee for any future offering of the class.
  • These policies do not apply to designation programs or conference, each of which have their own cancellation policies outlined in their respective brochures.