Event date: 6/11/2020 9:00 AM - 11:00 AM Export event
MHA Professional Education
/ Categories: Education, Leasing

Complaints to Compliments - LIVE Webinar

Presented by Jen McDonough and Monica Parrish

Sharpen your Customer Service skills and “Fast Forward” your experience level!

Providing great service is easy when everything goes smoothly - but customer service can truly be measured by how well you respond during difficult circumstances. Learn to navigate challenging situations like a seasoned Professional, with effective techniques designed to equip you with the tools you need to succeed in handling whatever comes your way!

Attendees will learn:
• How to enhance the customer experience
• Skills in problem-solving & decision making
• How to remain poised & professional during conflict
• The practice of active listening
• And so much more!

 
Date: Thursday, June 11, 2020
   
Time: 9:00 a.m. - 11:00 a.m.
   
Registration Fee: $49/Members,   $69/Non-members 
   
Location: LIVE Webinar
   
Cancellation Policy: View MHA's full cancellation policy

 

     

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COVID19 Series: NEW Best Practices for Management/Leasing - LIVE Webinar

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The COVID-19 pandemic has required multifamily professionals to adapt quickly and find creative ways to serve their current and future residents. Come learn from our experienced panel about what they have done in the last few months to keep their staff and tenants healthy, NEW best practices that will be kept long into the future, and strategies they are putting into place now to make a smoother transition to reopening all operations.

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Leasing as we know it just took a big turn. Leads that were important before have now become a precious and much more scarce commodity. So how do you handle leads today? In this Speedy Session with Lisa Trosien, you will learn how to build interest, create desire, and most importantly, make your customer feel secure in knowing your company is on top of what is going on in today's world.

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Complaints to Compliments - LIVE Webinar

Sharpen your Customer Service skills and “Fast Forward” your experience level!

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We have a variety of options for touring apartments: in-person, self-guided, and virtual tours. But do you know how to create the best possible virtual tour and how to close your prospect during the tour? When it comes to virtual leasing, there are many approaches and technology options to consider along with processes, best practices, and more

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Managing the Employee Life Cycle - LIVE Webinar

Having trouble filling your open positions? In these fun and engaging class, you’ll learn best practices, tips and practical techniques for attracting quality people, effective onboarding, building strong employee relations, and sustaining engagement and retention in your company.

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