Event date: 6/17/2021 10:00 AM - 11:30 AM Export event
MHA Professional Education
/ Categories: Education

Chatter Matters

Presented by: Lisa Trosien, The Apartment Expert

Did you know word of mouth is directly responsible for 19 percent of purchases? And that it influences as much as 90 percent of purchases? What are your customers saying about you to their friends? Their co-workers? Their family? CHATTER MATTERS. This powerful session will teach you how to rethink the way you do business to create memorable moments for your prospects and residents alike. Watch your reviews skyrocket and your shareable content take on a life of its own. We will also look within the industry and out of the industry for best practices, designed to help you re-think and re-create your leasing, marketing, and resident retention strategies.

Learning Objectives:

  • Learn what a ‘talk trigger’ is and how to create them for their residents and prospects.
  • Create "Talk Triggers" that get your customers talking about you on social media, in person, and in positive reviews.
  • Discover the best ways to create customer connections, enhancing your current and future relationships with their customers.
Start Date/Time: June 17, 2021 - 10:00 - 11:30 a.m.
Registration Fee: $69/Members,     $99/Non-members
  All registrations received within 24 hours prior to course start will be charged an additional $10 late registration fee.
Location: GoToWebinar
CEUs: 1.5 CRM, CRMT, CCAM, and COM Available   
PLEASE NOTE: If you use the call in option only for this webinar, your attendance will not be tracked for credits (RE CEUs, CRM, CRMT, etc.)
Cancellation Policy: View MHA's full cancellation policy at www.mmha.com/EDUCATION




Minnesota Multi Housing Association (MHA) wants to share our great events and educational seminars via print, online and video-based publications. To do this, MHA regularly takes photographs at events and seminars. When you register and attend an event or seminar:

  • You agree to release and hold harmless MHA from any reasonable expectation of privacy or confidentiality associated with images.
  • You acknowledge that you will not receive rights of ownership or financial compensation of any type associated with the taking or publication of these photographs or participation in company marketing materials or other MHA publications.
  • Finally, you release MHA from liability for any claims in connection with your participation.

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«April 2021»

CIC Training: Understanding & Navigating the CIC Property Insurance Claim Process (1 RE CEU)

Presented by: Alex Jadin, Smith Jadin Johnson and Pattie Garger, Lucēre Legal

This session will provide an understanding of the property insurance claim process from multiple perspectives, including the insured’s, the adjuster’s, and legal counsel’s.

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Retaining Residents and Staff - A Critical Skill

Presented by: Petra Marquart, author of the best seller, The Power of Service: Keeping Customers for Life

Turnover is one of the most difficult realities in property management. Whether that turnover comes from residents or staff, getting ‘notice’ means more work, time and energy –things that are already in short supply.  The goal in managing a successful community is to retain good residents and staff as you deal with those who make your job more difficult.

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Registration Policy

  • All registration forms require an individual email for each registrant. Individual emails are needed to send important updates and notify registrants of any changes to the course location, time, instructor, etc. Any registration sent without an individual email will not be processed and will be delayed until email is received.
  • All registrations received within 24 hours prior to course start will be charged an additional $10 late registration fee. This policy does not apply to Conferences which have their own late registration policy outlined in their respective brochures.

Cancellation Policy

  • Cancellations must be received at least 24-hours in advance of the class start time in order to receive a refund. Cancellations are accepted via phone call or email and will be time-stamped according to the time they were received by our system (voice mail or email).
  • Substitutions may be made up until the class begins at no charge.
  • Attendees who cancel after the 24- hour cut-off and/or who do not attend are liable for full fees and will not be entitled to any refund, without exception.
  • Please note: MHA typically does not cancel or postpone classes due to inclement weather. In the extremely unlikely event that a class was to be canceled or postponed, notification would be made via the MHA website: www.mmha.com or via direct email, if time allows.
  • Transfers to a future offering of the class after the 24-hour cut-off has passed are not allowed.  The attendee would need to re-register and pay a new fee for any future offering of the class.
  • These policies do not apply to designation programs or conference, each of which have their own cancellation policies outlined in their respective brochures. 

Minnesota Multi Housing Association prides itself on first-class events and professional development for our members. You can rely on our trustworthiness to do what is in the best interest of our members regarding upcoming events.

We are closely watching the Center for Disease Control (CDC) and Minnesota Department of Health (MDH) recommendations on events and large gatherings. We understand the investment our members and attendees make in attending and sponsoring our events and know the impact a cancellation has on your business goals. Your health and safety is our number one priority in any decisions we make at this time.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. By attending any MHA event, you voluntarily assume all risks related to exposure to COVID-19 and agree not to hold MHA or its officers, directors, employees, or volunteers liable for any illness or injury. While we are employing safety and sanitation procedures as recommended by the CDC and Minnesota Department of Health, where we bear responsibility, we cannot guarantee that any of these measures will completely protect you. You agree to accept all responsibility for the risk that you may contract COVID-19.

Additionally,  you agree to release and hold harmless MHA from any reasonable expectation of privacy or confidentiality associated with images that might be taken, printed or posted, and acknowledge that you will not receive rights of ownership or compensation associated with said images in any association media.