This leadership position oversees the CDA's property management operations and portfolio, providing strategic direction for property performance, financial management, maintenance programs, and long-term asset stewardship. The role leads a team responsible for day-to-day property operations and works closely with residents, staff, vendors, and community partners.
Working collaboratively across the organization, the Property Management Director oversees a broad range of functions related to property operations, resident services, regulatory compliance, financial performance, and capital planning. The position plays a key role in establishing operational priorities, implementing best practices, and advancing the CDA's mission and strategic priorities.
Responsibilities include overseeing property management staff and operations; ensuring compliance with housing regulations and CDA policies; managing property budgets and financial performance; supporting resident relations and lease enforcement; coordinating maintenance and capital improvement activities; developing operational policies and procedures; monitoring vendor performance; and contributing to strategic planning initiatives.
Please review the position description below for a complete list of essential functions and responsibilities.
The hiring range for this position is $109,602.37 - $ 133,348.04, annually based on experience.
General Definition of Work
Performs complex professional work directing, planning, managing, and maintaining all Property Management programs, real estate, and physical assets of the CDA, ensuring compliance with local, state and federal laws and regulations, and related work as apparent or assigned. Work involves setting policies and goals under the direction of the Executive Director. Departmental supervision is exercised over all personnel within the department. Serves as the primary point of contact for property related matters, coordinates with legal counsel on evictions and revenue recovery, represents the CDA at meetings, supports Board and executive activities.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Essential Functions
- Manages operations of the property management department; develops and leads the achievement of departmental goals and objectives; develops and administers departmental budgets; and oversees the procurement of all department or property contracts.
- Oversees the financial health of CDA-owned properties; monitors rent collection, delinquencies, repayment agreements, and write-offs; develops property budgets; identifies and secures external funding sources; approves and executes contracts.
- Develops preventive maintenance schedules. Directs maintenance work and services at all CDA-owned properties; ensuring a consistent level of quality and performance.
- Oversees resident relations; develops service standards and protocols for staff; arranges for staff training; resolves escalated tenant grievances and lease violations. Oversees the communication of policy and program changes to tenants.
- Directs marketing and leasing of properties; monitors market trends; collects and analyzes occupancy, turnover rates, lease-up timing, and tenant satisfaction.
- Directs program compliance with applicable federal, state, and local regulations and laws, insurance requirements, funding restrictions, and CDA policies; oversees maintenance and accuracy of tenant files and property records; oversees the submission of timely compliance and funding reports; and ensures readiness for file audits and property inspections.
- Monitors the CDA property portfolio. Maintains an accurate and timely inventory of CDA properties. Identifies trends, issues and opportunities in property management and maintenance. Forecasts future property management and maintenance needs for individual properties and across the portfolio and develops plans to effectively and efficiently address those needs.
- Reviews and recommends lease termination and eviction actions. Coordinates with legal counsel and serves as the CDA’s management representative in court proceedings, hearings, and mediations, maintaining professionalism and integrity in all interactions
- Directs asset management for CDA-owned properties; contributes to long-term planning for property management and maintenance needs in collaboration with other departments and vendors.
- Acts as a representative of the CDA at various external meetings; attends required CDA meetings, including preparation of written and oral presentations at the Board of Commissioners meeting; and maintains relationships with HUD, Minnesota Housing, Washington County, CDA attorneys, investment members, and lenders.
- Manages and supervises property operations and staff; hires, trains, supervises, evaluates, and disciplines staff; recommends promotions and terminations.
Knowledge, Skills and Abilities
Competencies required:
Comprehensive knowledge of real estate and property management; comprehensive skill managing work processes; comprehensive skill managing human resources; comprehensive skill managing financial resources; comprehensive skill managing programs; thorough skill leading mission driven change; thorough skill building strategic relationships; thorough skill leading other people; thorough skill serving program clients; ability to display analytical and critical thinking skills; ability to display standard communication skills; ability to display project management and organizational skills; ability to use standard computer equipment.
Other knowledge, skills and abilities required:
Competencies required:
Comprehensive knowledge of property management, real estate operations, affordable housing programs, rental assistance regulations, asset management practices, GAAP accounting principles, budgeting, financial reporting, governmental accounting standards, procurement procedures, contract administration, risk management, and federal, state, and local laws governing housing and municipal operations; comprehensive knowledge of housing contracts, financing agreements, compliance requirements, and financial recordkeeping and reporting practices; thorough skill developing and administering operating and capital budgets, analyzing financial and operational data, composing correspondence, reports, grant materials, Board presentations, and user-friendly informational resources, and negotiating and administering contracts and service agreements; thorough skill operating accounting, housing inspection, banking, and office software systems and maintaining accurate financial and operational records; ability to provide strategic leadership and direction for property management operations, evaluate property and portfolio performance, develop long-range financial and capital improvement plans, interpret and apply complex regulations and contractual requirements, supervise and develop staff and contractors, communicate complex information effectively both orally and in writing, prepare accurate and informative reports, manage multiple priorities and interruptions, exercise sound judgment and decision-making, establish and maintain effective working relationships with residents, vendors, contractors, homeowner associations, financial partners, elected officials, government agencies, community stakeholders, staff, and the general public; ability to perform mathematical and financial computations accurately, including rates, ratios, percentages, averages, and projections; ability to promote collaboration, accountability, continuous improvement, and excellent customer service; ability to respect and relate well to people from varied backgrounds, understand diverse worldviews, be sensitive to group differences, see diversity as an opportunity, and challenge bias and intolerance.
Education and Experience
Bachelor's degree with progressively responsible property management experience, preferable in affordable or public housing, including one year of supervisory experience.
Master's degree preferred.
Physical Requirements
This work requires the occasional exertion of up to 50 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions, frequently requires reaching with hands and arms and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, tasting or smelling, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
Special Requirements
Public Housing Manager Certification required within one (1) year of hire
Certified Property Manager, upon hire
Valid driver's license in the State of Minnesota
Application instructions: Interested candidates may submit their resumes via email to humanresources@washingtoncountycda.org.