Pricing & Registration
Thursday, November 19
9:00 AM Closing Keynote: Customer Service in the COVID-19 Era†
Lisa Trosien, President, The Apartment Expert
Has living with lockdowns, facemasks, lots of handwashing and social distancing made you a bit out-of-sorts at times? It's definitely affecting your residents and prospects! Customer Service has done almost a 180 in this oh-so-weird-world we are living in now. You now need an extra dose of patience to perform even the most BASIC customer care. So, how can you keep your cool when your customer is losing theirs over noisy neighbors, closed amenities, and just overall grumpiness at the state of the world today? I'll show you how to not only handle your customers but yourself in this valuable session. Learn the importance of positioning yourself as the Low Risk Provider, how to keep your cool in hot situations as well as key words and phrases to create positive communication.
10:30 AM Virtual Scavenger Hunt and “Why I love multi housing” Contest Prize Drawings
Virtual Scavenger Hunt: An online scavenger hunt will be sent at the start of the Conference. Check out our sponsors websites and submit your completed scavenger hunt using the online form. On the last day of the Conference, our sponsors will announce the winners and distribute the prizes valued at $100 or higher.
“Why I love multi housing” Contest: Runs November 2nd — November 13th. Post on MHA's Facebook Page using hashtag #whyilovemultihousing on why you love what you do! Each post earns entries into a drawing for a chance to win free registration to the 2021 MHA Fall Conference ($249 value) and other prizes (gift cards, etc.). For one entry, post with text only. For two entries, post a picture/selfie with text. For three entries, post a video with text. Limit two posts per week. Max entries per person: 12.
Continuing Education Credits: An asterisk (*) denotes sessions for which we have applied to the MN Department of Commerce for 1.0 hours of continuing real estate education credits. A (†) denotes sessions approved for 1.0 hours of CRM, CRMT, COM, and CCAM credits. PLEASE NOTE: If you use the call in option only for this webinar, your attendance will not be tracked for credits (RE CEUs, CRM, CRMT, etc.)