New this year!

2020 Changing the Game Conference Blog

Conference speakers and sponsors will be contributing to the blog Mondays, Wednesdays, and Fridays for all of November.

Conference Blog


Virtual Scavenger Hunt
An online scavenger hunt will be sent at the start of the Conference. Check out our sponsors websites and submit your completed scavenger hunt using the online form. On the last day of the Conference, our sponsors will announce the winners and distribute the prizes valued at $100 or higher.

"Why I love multi housing" Social Media Contest
Runs November 2nd —November 13th. Post on MHA's Facebook Page using hashtag #whyilovemultihousing on why you love what you do or what you love about the industry. Each post earns entries into a drawing for a chance to win free registration ($249 value) to the 2021 MHA Fall Conference and other prizes (gift cards). For one entry post with text only. For two entries post a picture/selfie with text. For three entries post a video with text. Limit two posts per week. Max entries available: 12

Details & Registration

Event date: 11/19/2020 9:00 AM - 11:00 AM Export event
MHA Professional Education
/ Categories: Fall Conference

Day Three

Pricing & Registration

Thursday, November 19

9:00 AM     Closing Keynote:  Customer Service in the COVID-19 Era
Lisa Trosien, President, The Apartment Expert

Has living with lockdowns, facemasks, lots of handwashing and social distancing made you a bit out-of-sorts at times? It's definitely affecting your residents and prospects! Customer Service has done almost a 180 in this oh-so-weird-world we are living in now. You now need an extra dose of patience to perform even the most BASIC customer care. So, how can you keep your cool when your customer is losing theirs over noisy neighbors, closed amenities, and just overall grumpiness at the state of the world today? I'll show you how to not only handle your customers but yourself in this valuable session. Learn the importance of positioning yourself as the Low Risk Provider, how to keep your cool in hot situations as well as key words and phrases to create positive communication.  

Keynote Sponsor:


10:30 AM     Virtual Scavenger Hunt and “Why I love multi housing” Contest Prize Drawings

Virtual Scavenger Hunt: An online scavenger hunt will be sent at the start of the Conference. Check out our sponsors websites and submit your completed scavenger hunt using the online form. On the last day of the Conference, our sponsors will announce the winners and distribute the prizes valued at $100 or higher.

“Why I love multi housing” Contest: Runs November 2nd — November 13th. Post on MHA's Facebook Page using hashtag #whyilovemultihousing on why you love what you do! Each post earns entries into a drawing for a chance to win free registration to the 2021 MHA Fall Conference ($249 value) and other prizes (gift cards, etc.). For one entry, post with text only. For two entries, post a picture/selfie with text. For three entries, post a video with text. Limit two posts per week. Max entries per person: 12. 


Continuing Education Credits: An asterisk (*) denotes sessions for which we have applied to the MN Department of Commerce for 1.0 hours of continuing real estate education credits. A (†) denotes sessions approved for 1.0 hours of CRM, CRMT, COM, and CCAM credits. PLEASE NOTE: If you use the call in option only for this webinar, your attendance will not be tracked for credits (RE CEUs, CRM, CRMT, etc.)

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