Presented by: Lisa Trosien, The Apartment Expert

Whether you are new to apartment leasing or simply looking for a refresher to get you ready for your best leasing season ever, this course is for you.

Learning Objectives:

• Effective Communication: Improve your ability to connect with prospects, understand their needs, and guide them towards the right decision.
• Active Listening: Develop skills to pick up on subtle cues and address concerns proactively.
• Resolving Objections: Learn smooth, natural ways to overcome common obstacles in the leasing process.
• Engaging Property Tours: Create memorable, personalized tours that showcase the best features for each prospect. We will discuss best practices for in person, virtual, and video tours in the class.
• Building Value: Master the art of effectively communicating the value of your properties, amenities, team and management company.
• Closing with Ease: Explore various methods to bring conversations to a successful close, tailored to different prospects and situations.
• Smart Follow-up: Develop an effective system to keep in touch with prospects and turn interest into signed leases. AI best practices for follow up will also be discussed.

The class offers a mix of practical exercises, real-world scenarios, and group discussions. Participants will leave with fresh ideas and techniques they can apply immediately in their daily work. Join to refresh your skills, gain new insights, and elevate your leasing career. Turn more conversations into successful leases with these enhanced techniques.

Session time includes a one hour lunch break - Lunch sponsored by CORT.

   Date/Time:

February 24, 2026  |  9:00 a.m. - 3:00 p.m.

   Registration Fee:

$249 Members  |  $349 Non-members  (Registrations within 24 hours of the course start incur a $10 late fee.)

   Location:

MHA - 7900 Xerxes Ave S, Ste 170, Bloomington, MN 55431

   Credits:

5.0 CRM, CRMT, and COM credits available

Registration/Cancellation Policies: By registering for this course you agree to all registration and cancellation policies, including but not limited to, email, cancellation, photo and assumption of risk. View complete registration and cancellation policies at www.mmha.com/edu-policies.