In Partnership with and Presented by: People Incorporated

Sometimes a situation becomes potentially dangerous regardless of how skillful a practitioner is in nonverbal and verbal de-escalation. These situations require skillful management and safety becomes the primary concern. It may include calling for help, but should still be framed as de-escalation, as the situation could calm at any time as the stress response subsides. We’ll take a close look at setting limits without them sounding like threats and explore how to rebuild the relationship after the incident. The class concludes with some notes on self-care post crisis and the importance of a debriefing protocol.

Learning Objectives:

• Set appropriate limits when de-escalation isn’t working
• Name basic protective strategies when a situation becomes potentially violent
• Look at strategies for rebuilding the relationship after a crisis
• Recognize the importance of self-care after a crisis in the context of a debriefing protocol

   Date/Time:

March 9, 2026  |  1:00 - 3:00 p.m.

   Registration Fee:

$69 Members  |  $89 Non-members  (Registrations within 24 hours of the course start incur a $10 late fee.)

   Location:

MHA - 7900 Xerxes Ave S, Ste 170, Bloomington, MN 55431

   Credits:

2.0 CRM, CRMT, and COM credits, 2.0 SHRM PDCs available

Registration/Cancellation Policies: By registering for this course you agree to all registration and cancellation policies, including but not limited to, email, cancellation, photo and assumption of risk. View complete registration and cancellation policies at www.mmha.com/edu-policies.