MHA Professional Education

Event date: 3/7/2024 9:00 AM - 12:00 PM Export event
MHA Professional Education
/ Categories: Education

Mastering Difficult Conversations & Impactful Feedback

In Partnership with and Presented by: People Inc.

Transform challenging discussions and feedback sessions into opportunities for growth with People Inc. Learn to navigate tricky waters by identifying the roots of difficult conversations, crafting a clear roadmap for success, and ensuring follow-through for lasting impact. Our experienced instructors will teach you to separate people from problems, devise strategies over scripts, and communicate with clarity and compassion. In the second half, we will practice effective feedback techniques, equipping you with tools to inspire and uplift both high performers and those needing a boost. Say goodbye to feedback dread; embrace a growth-focused approach and watch your team thrive.


Start Date/Time:  March 7, 2024 | 9:00 - 12:00 p.m. 
Registration Fee: $89/Members,     $109/Non-members
Location: MHA | 7900 Xerxes Avenue S, Suite 170, Bloomington, MN 55431

3.0 CRM, CRMT, and COM Available 

Registration/Cancellation Policies: By registering for this course you agree to all registration and cancellation policies, including but not limited to, email, cancellation, photo and assumption of risk. View complete registration and cancellation policies at



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Registration Policy

  • All registration forms require an individual email for each registrant. Individual emails are needed to send important updates and notify registrants of any changes to the course location, time, instructor, etc. Any registration sent without an individual email will not be processed and will be delayed until email is received.
  • All registrations received within 24 hours prior to course start will be charged an additional $10 late registration fee. This policy does not apply to Conferences which have their own late registration policy outlined in their respective brochures.

Cancellation Policy

  • Cancellations must be received at least 24-hours in advance of the class start time in order to receive a refund. Cancellations are accepted via phone call or email and will be time-stamped according to the time they were received by our system (voice mail or email).
  • Substitutions may be made up until the class begins at no charge.
  • Attendees who cancel after the 24- hour cut-off and/or who do not attend are liable for full fees and will not be entitled to any refund, without exception.
  • Please note: MHA typically does not cancel or postpone classes due to inclement weather. In the extremely unlikely event that a class was to be canceled or postponed, notification would be made via the MHA website: or via direct email, if time allows.
  • Transfers to a future offering of the class after the 24-hour cut-off has passed are not allowed.  The attendee would need to re-register and pay a new fee for any future offering of the class.
  • These policies do not apply to designation programs or conference, each of which have their own cancellation policies outlined in their respective brochures.