Sharpen your Customer Service skills and “Fast Forward” your experience level!
Providing great service is easy when everything goes smoothly - but customer service can truly be measured by how well you respond during difficult circumstances. Learn to navigate challenging situations like a seasoned Professional, with effective techniques designed to equip you with the tools you need to succeed in handling whatever comes your way!
Attendees will learn:
• How to enhance the customer experience
• Skills in problem-solving & decision making
• How to remain poised & professional during conflict
• The practice of active listening
• And so much more!